Venus et Fleur's products are marked up to compensate for the brand's reputation and aesthetic, but you would be better off purchasing from a competitor, which will certainly provide a more worthwhile customer service experience and a higher quality product. The flowers that I was given were in a poor state of condition, and their hues and fragrance have almost completely vanished by now. The "eternity" roses appeared wilted and dry, barely holding a scent. The majority of my email exchanges with their customer service representatives have been condescending, and they have hardly made an effort to conduct an honest investigation under the false pretense of customer service and communication. Venus et Fleur offers substandard merchandise and dreadful customer service. It is advisable to refrain from making any purchases from this company; their customer care was absolutely atrocious, and I will never buy anything from Venus et Fleur again and advise others against using their services.