Shipping Information


 

Eternity Arrangements:

DOMESTIC SHIPMENTS
We provide complimentary shipping (except on our Le Mini and Le Petite arrangements) within the continental 48 states along with any Military Address. There is a shipping charge for orders being shipped to Hawaii and Alaska. Please note; we do not ship to PO Boxes.
INTERNATIONAL SHIPMENTS
All international orders are shipped via DHL Express or UPS (whichever options are available). The countries that we currently ship to are listed below. Check back frequently as we continuously update our serviced country.
We cannot deliver to P.O. Boxes, APO/FPO addresses and select U.S. Territories.
ADDITIONAL INFORMATION
Some orders may require additional processing time in the case of order or identity verification.
PACKAGE TRACKING
We will send an email notification including tracking information when your package has shipped.
DELIVERY INSURANCE
All orders shipped both domestically or internationally come with package insurance.
INTERNATIONAL DUTIES AND TAXES
Shipping costs shown at the time of order placement is inclusive of all duties and taxes for the country specified. Any changes to the orders ship to address after the product has shipped may result in additional fees charged by the courier.
 
INTERNATIONAL CUSTOMS
All international shipments that are going through customs clearance may have delays and it is up to the customs clearance procedures on how long the package may be held. 
 
INTERNATIONAL SHIPPING
All Eternity Arrangements are eligible to ship outside the U.S. to the countries listed below. It is the customer’s responsibility to ensure that the item can be legally imported into the destination country. Regulations may prohibit importation of items made with exotic materials. Please note that the customer is responsible for any delayed caused by customs processing.
    Australia
    Austria
    Belgium
    Canada
    Croatia
    Cyprus
    Czech Republic
    Denmark
    Estonia
    Finland
    France
    Germany
    Guernsey
    Hong Kong
    Hungary
    India
    Ireland
    Israel
    Italy
    Jamaica
    Japan
    Jersey
    Latvia
    Liechtenstein
    Lithuania
    Luxembourg
    Macao
    Malaysia
    Mexico
    Monaco
    Netherlands
    New Zealand
    Norway
    Philippines
    Poland
    Portugal
    Puerto Rico
    Saint Lucia
    San Marino
    Singapore
    Slovakia
    Slovenia
    South Africa
    South Korea
    Spain
    Sweden
    Taiwan
    Thailand
    United Arab Emirates
    United Kingdom
    Delivery Time frame and Fees
    All orders shipped to addresses outside of the United States are shipped via DHL Express or UPS (whichever options are available). Shipping times vary based on destination. You should see a carrier delivery estimate at checkout.
    *Delivery times are based on courier estimates and are not guaranteed.
    Please add 2 days business days for any orders placed after Friday, 11AM Eastern Time.
     
    If you have any questions about your order contact the Venus ET Fleur Customer Service team: Monday - Friday: 9am to 6pm EST 
    LiveChat: Available on www.venusetfleur.com
    Phone: 800-808-9830