Shipping Information

Venus ET Fleur® Hand Delivery - NYC Metro Area

Hand Delivery

The area served by our courier service includes all of NYC, parts of Long Island, Upstate NY, North Jersey, and Los Angeles. Please note that our courier service is used for same-day deliveries only, or if specified in advance via special request. 

Same-Day Delivery

We offer same-day delivery in the NYC metropolitan area and Los Angeles for an extra rush charge. The charge for same day rush delivery depends on our current order volume and the time you place an order. If your address is in our hand-delivery zone, then you will see a countdown clock letting you know how much time you have to place your order to get it today.

US Shipping

Large and Small Box Arrangement Shipping

Our Small and Large Box arrangements ship either via UPS or FedEx, depending on your location. All orders placed be before the typical 6PM EST cut off time will ship that same day. We do not ship to PO boxes.

Choose Your Delivery Date

When ordering all arrangements other than Le Mini or Le Petite Arrangements, we allow you to choose the specific date you'd like your order to be delivered on. Please note that while it is rare, our courier, at times, will deliver a package a day early if the shipment was sped up through their system. 

Look for our delivery date picker as the last step when you design your own box of our long-lasting roses, or look for the delivery date picker on a pre-arrangement product.

Express and Overnight Shipping

If your chosen delivery date cannot be accommodated with Standard Shipping, then you have the option of choosing an express shipping option for an additional charge. When reviewing the delivery date calendar, you will see a specific shipping price for the days covered by express shipping.

Lé Petite and Lé Mini Arrangement Shipping

Our Le Petite and Le Mini arrangements ship via courier for a flat $10 fee anywhere in the US. If you order six or more Lé Petite or Lé Mini arrangements, then standard shipping is complementary.

We do not guarantee delivery dates for orders containing on Lé Petite and Lé Mini arrangements.

Your order will arrive as quickly as possible with the couriers (Up to six business days).

If your order contains a Lé Petite/Lé Mini and also a Large or Small arrangement, then you will not be charged for shipping for the Lé Petite/Lé Mini. Instead, the shipping rate and shipping methods for the larger arrangements will be used.

International Shipping

INTERNATIONAL SHIPMENTS

All international orders are shipped via FedEx or UPS (whichever options are available). The countries that we currently ship to are listed below. Check back frequently as we continuously update our serviced countries. We cannot deliver to PO Boxes, APO/FPO addresses and select U.S. Territories.

ADDITIONAL INFORMATION & FRAUD VERIFICATION

Some orders may require additional processing time in the case of order or identity verification. Since we use a Third-Party Verification system, we have to wait until clearance is received before dispatching an order that had been flagged. Our team will notify the customer who's order gets flagged via email. 

PACKAGE TRACKING

We will send an email notification including tracking information when your package has shipped.

DELIVERY INSURANCE

All orders shipped both domestically or internationally come with package insurance.

INTERNATIONAL DUTIES AND TAXES

Shipping costs shown at the time of order placement is inclusive of all duties and taxes for the country specified. Any changes to the order's ship-to address after the product has shipped may result in additional fees charged by the courier.  

INTERNATIONAL CUSTOMS

All international shipments that are going through customs clearance may have delays and it is up to the customs clearance procedures on how long the package may be held.   

INTERNATIONAL SHIPPING

All Eternity® Rose arrangements are eligible to ship outside the U.S. to the countries listed below. It is the customer’s responsibility to ensure that the item can be legally imported into the destination country. Regulations may prohibit importation of items made with exotic materials. Please note that the customer is responsible for any delayed caused by customs processing.

  • Australia
  • Austria
  • Belgium
  • Canada
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Guernsey
  • Hong Kong
  • Hungary
  • India
  • Ireland
  • Israel
  • Italy
  • Jamaica
  • Japan
  • Latvia
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Macao
  • Malaysia
  • Mexico
  • Monaco
  • Netherlands
  • New Zealand
  • Norway
  • Philippines
  • Poland
  • Portugal
  • Puerto Rico
  • Saint Lucia
  • San Marino
  • Singapore
  • Slovakia
  • Slovenia
  • South Africa
  • South Korea
  • Spain
  • Sweden
  • Taiwan
  • Thailand
  • United Arab Emirates
  • United Kingdom

Delivery Time Frame and Fees

All orders shipped to addresses outside of the United States are shipped via UPS or FedEx (whichever options are available). Shipping times vary based on destination. You should see a carrier delivery estimate at checkout.

Any Questions About Shipping?

If you have any questions about your order contact the Venus ET Fleur® Customer Service team: Monday - Friday: 9am to 6pm EST 

Email: info@venusetfleur.com

LiveChat: Available on www.venusetfleur.com

Phone: 800-808-9830