Frequently Asked Questions


DOMESTIC DELIVERY INFORMATION

- Eternity DE Venus Arrangements ship nationwide & to select countries worldwide
All arrangements have a 24 hour processing period, and dispatch the following business day at earliest
- Same Day Delivery is not always available, customers must have verbal confirmation
- Domestic Delivery is guaranteed for the date specified at checkout
- Time of delivery isn't guaranteed however, we try our best to get the arrangement at the specified time

RETURN POLICY

Unfortunately Venus ET Fleur does not accept returns. If you would like to cancel an order, please make sure to contact us two days before the delivery. Please contact us at info@venusetfleur.com with any
questions, comments, and concerns, and a team member will do everything possible to
help.

SATISFACTION GUARANTEE 

We guarantee that you will receive your arrangement as shown on our website. Please do understand that roses can look different due to lighting and country of origin. We try our best to keep the roses as close to the product photos as possible.