Frequently Asked Questions

 

FAQ

 

Are the Eternity Roses real roses?

Yes! Our entire line of roses are real, natural roses delicately cultivated from our very own flower farm in Ecuador.

 

How do you get the roses to last a whole year?

We use a proprietary solution and color pigmentation process to preserve the freshness of the roses and instill them with a wide array of equally lovely colors. You can read more about our preservation process within our feature in Business Insider, here.

 

Can I design my own arrangement?

Yes! We have an extensive color palette of roses for you to choose from, as well as a variety of different designs and patterns that they can be arranged in. Our Parisian-style keepsake boxes come in many different colors and material – from fake-suede to marble. Our team will help you create your own ideal and impeccable arrangement.

 

Can I take the flowers out of the box?

No. We do not recommend taking the roses out of their box. They are happy in there and meant to stay inside for the entire lifespan of the arrangement.

 

What kind of maintenance do the flowers need?

Very little! Unlike normal roses which may require constant watering, a change of vases, and grooming of loose, wilted petals, our roses maintain their freshness and longevity for up to year with no serious exertion from your part.

 

Simply keep the roses away from direct sunlight and within normal room temperature and your stylish arrangement will retain its elegance and grace for an entire year.

 

What is your return policy?

Unfortunately, because each arrangement is catered and designed to a specific individual, we are unable to accept returns. If you would like to cancel an arrangement, you can do so up to two days before the delivery date.

 

Please contact us at info@venusetfleur.com with any questions, comments, and concerns, and a team member will do everything possible to help you.

 

Can I schedule a delivery to a specific time and date?

You can choose the exact date you wish for your arrangement to be delivered during the ordering process. Orders within NYC, parts of upstate NY, and North Jersey are even handled by our own white glove hand-delivery service.

 

The specific time of delivery is highly dependent on the courier and what the most optimal route for an area might be. As such, we are unable to guarantee a specific delivery time.

 

Specific delivery dates are unavailable for international orders and for the Le Petit and Le Mini series.

 

Can I remove the roses from the box?

 

Because of the way that they are meticulously placed within the box, removing the roses will damage them and ruin the arrangement.

 

Do you ship overseas?

We ship nationwide and to over 50 countries! For more information on how and where we ship, you can go here.

 

DOMESTIC DELIVERY INFORMATION

- Eternity DE Venus Arrangements ship nationwide & to select countries worldwide
All arrangements have a 24 hour processing period, and dispatch the following business day at earliest
- Same Day Delivery is not always available, customers must have verbal confirmation
- Domestic Delivery is guaranteed for the date specified at checkout
- Time of delivery isn't guaranteed however, we try our best to get the arrangement at the specified time

RETURN POLICY

Unfortunately Venus ET Fleur does not accept returns. If you would like to cancel an order, please make sure to contact us two days before the delivery. Please contact us at info@venusetfleur.com with any
questions, comments, and concerns, and a team member will do everything possible to
help.

SATISFACTION GUARANTEE 

We guarantee that you will receive your arrangement as shown on our website. Please do understand that roses can look different due to lighting and country of origin. We try our best to keep the roses as close to the product photos as possible.