Another Fail
So my girlfriend received the product and yet again, another fail on your end. The produce was damaged upon receival, flowers were smashed and petals detached from the roses. I have more photos to send. So Now What?
How do we proceed from here when every time we receive something from you, it's wrong???
-Anton
Venus et Fleur
We’re truly sorry to hear that your experience didn’t meet expectations. This is not the level of quality or care we strive to deliver, and we completely understand your frustration. Our team will be reaching out directly to coordinate a replacement and make this right. Thank you for bringing this to our attention—we appreciate the opportunity to make it better.