Arrived Damaged
This order arrived damaged, and they said they would ship me a replacement. I asked for a refund because of the way it was packaged, I didn't think shipping could be done in a way where the order wouldn't arrive damaged as the vase is very heavy. They assured me that the order would arrive in perfect condition or then submit a refund. I returned the original item to them and have not received a replacement which they said would be sent out immediately. I don't have a replacement, nor did I get a refund as of yet. Their customer service isn't easy to deal with. Would not recommend.
Venus et Fleur
We’re truly sorry to hear about your experience, and we completely understand how frustrating this must have been. While damages during transit are rare, they can unfortunately occur — especially with delicate or weighty pieces.
We want to assure you that your order is covered under our Peace of Mind Promise: if your arrangement is lost or arrives damaged, we’ll fully replace it. We see that you’ve already connected with our Concierge Team, and your replacement is scheduled to arrive today.
Once it’s delivered, a member of our team will follow up to ensure everything arrived beautifully. We’re grateful for the opportunity to make this right and turn your experience around. Thank you again for your patience — and for giving us the chance to deliver the quality and care you deserve. 🌹
