Terre Travertine Vase

Hi Jenny,

Thank you for your feedback, and we're truly sorry to hear about your initial experience. While our policy does not include refunds, we want to assure you that your satisfaction is very important to us. A member of our Customer Service Team did process a replacement order, which was successfully delivered, in accordance with our Peace of Mind Promise.

We’re committed to making things right whenever issues arise, and we hope the replacement brought joy and met your expectations. If there’s anything further we can assist you with, please don’t hesitate to reach out. 🤍

Hi Janet!
We're delighted to hear your Terre Travertine Vase arrived beautifully. Nothing brings us more joy than knowing our pieces create those perfect moments of luxury in your space. 🤍

We’re truly sorry to hear about your experience, and we completely understand how frustrating this must have been. While damages during transit are rare, they can unfortunately occur — especially with delicate or weighty pieces.

We want to assure you that your order is covered under our Peace of Mind Promise: if your arrangement is lost or arrives damaged, we’ll fully replace it. We see that you’ve already connected with our Concierge Team, and your replacement is scheduled to arrive today.

Once it’s delivered, a member of our team will follow up to ensure everything arrived beautifully. We’re grateful for the opportunity to make this right and turn your experience around. Thank you again for your patience — and for giving us the chance to deliver the quality and care you deserve. 🌹

Your thoughtful review made our day—thank you for being part of the Venus et Fleur family!