Very Disappointed
I was so looking forward to beautiful peonies that would last for a year or more! However, upon receiving my order, I am so disappointed. The flowers arrived seemingly okay from the outside packaging, but when I opened the box, they were a mess. Petals are cracked, broken off, and look tattered. There is no way I can give these to my mom for Mother’s Day. They are so broken. The petals look like they were dried and then beaten against a cement wall.
Venus et Fleur
We're truly heartbroken to hear about the condition of your Sylvie Porcelain Vase arrangement, Erin. The state you've described is absolutely unacceptable and completely contradicts the lasting beauty and elegance we strive to deliver, especially for such a meaningful Mother's Day gift.
While our preserved peonies are delicately handled throughout our process, it's clear that something went terribly wrong during transit, resulting in the damaged petals you've described. This is not at all representative of our quality standards, and we completely understand your disappointment.
Your order is fully covered under our Peace of Mind Promise, and a member of our Concierge has already reached out to you to ensure you have a perfect arrangement for your mother.
We're sincerely sorry for this experience and the distress it has caused. We're grateful for your feedback and the opportunity to make this right with a pristine arrangement that truly reflects the beauty and quality you and your mother deserve. 🤍
