Hi Helena,
Thank you so much for taking the time to share your wonderful feedback with us! We're absolutely delighted to hear that you love your Small Le Plein arrangement and that it has exceeded your expectations.
We sincerely apologize for the initial stock availability challenges you experienced with the Black velvet flower box, and we're sorry that we didn't follow up with you directly after your first call. We understand how important it is to provide timely communication, especially when customers are seeking specific products.
However, we're thrilled that our online concierge was able to reach out and assist you, and that you were ultimately able to secure exactly what you wanted through our website. Your persistence and patience throughout the process are truly appreciated.
We're so pleased to hear that you're treating your arrangement like the precious piece it is, and that you're enjoying the lasting fragrance. Your enthusiasm about the quality and value means the world to us, and we're grateful that you found it worth every penny.
Thank you for choosing Venus et Fleur and for sharing such a heartwarming review. We're honored to be part of bringing you joy through our arrangements.