From Mix-Up to Masterpiece – Great Customer Service
I recently ordered a floral arrangement from Venus et Fleur for a special birthday, and while my experience didn’t start off perfectly, I really appreciate how the company handled it. Initially, I received the wrong order, which was disappointing. However, Venus et Fleur quickly stepped in to make things right.
Their team was responsive and professional, and they ensured that I received the correct arrangement in time for the celebration. Not only did they correct the mistake, but they went above and beyond to deliver a stunning bouquet that exceeded my expectations.
Mistakes can happen, but how a company responds makes all the difference—and in this case, Venus et Fleur truly delivered. I’m grateful for their service and the effort they put into making things right. I would definitely order from them again and recommend them to others looking for beautiful, thoughtfully arranged flowers and reliable customer care.
Venus et Fleur
Hi Bianca,
Thank you so much for taking the time to share your thoughtful and heartfelt review. We're truly grateful to have been a part of your special birthday gifting, and while we regret the initial mix-up, we're so glad we were able to turn it around for you.
Your understanding, patience, and kind words mean the world to us. At Venus et Fleur, we believe that the way we show up when things don't go as planned is just as important as getting it right the first time—and we're thankful we had the opportunity to make things right for you.
We’re honored that you would trust us again and recommend us to others. Thank you for letting us be part of your special moments—now and in the future. 🤍
