Refund policy

Floral Arrangements

Due to the bespoke nature and perishable quality of our Eternity® Flowers, all sales of floral arrangements are final. We do not accept returns, exchanges, or cancellations for these items once an order has been placed. This policy ensures the utmost quality and integrity of our products.

Non-Floral Products

For non-floral items, such as candles and fragrances, we accept returns under the following conditions:

• Return Window: Requests must be made within 14 days of delivery.

• Product Condition: Items must be unused, unopened, and in their original packaging.

• Restocking Fee: A 15% restocking fee will be deducted from the refund amount.

• Shipping Costs: Original shipping charges are non-refundable, and return shipping costs are the responsibility of the customer.

Damaged or Defective Items

If you receive a damaged or defective product, please contact our Customer Experience team within 48 hours of delivery. Provide a detailed description and photographs of the issue. We will assess the situation and, if deemed appropriate, offer a replacement.

Shipping Delays

We strive to ensure timely delivery of all orders. However, Venus et Fleur is not responsible for delays caused by external factors such as weather conditions or courier issues. In the event of potential delays, we may ship your order early to mitigate any inconvenience.

Customer Support

For any questions or concerns regarding our return and refund policies, please contact our Customer Experience team at info@venusetfleur.com or 800-808-9830. We are committed to providing exceptional service and will respond promptly to your inquiries.