Frequently Asked Questions

Learn more about our products

Are the Eternity® Roses real roses?

Yes! Our entire line of roses are real, natural roses delicately cultivated from our very own flower farm in Ecuador.

What are Eternity® Roses?

Our entire line of Eternity® Roses are real, natural roses that have been delicately cultivated from our very own flower farm in Ecuador. Our stunning luxury boxed roses make an exquisite addition to any room, for any reason. 

Do Eternity® Roses Really Last a Year?

Yes! With proper care, these delicate roses maintain their beautiful appearance for up to a year.

How Do Eternity® Roses Last a Year?

To ensure long-lasting roses that provide aesthetic appeal for months on end, we use a proprietary solution and color pigmentation process to keep the freshness of the roses and then instill them with a wide array of lovely colors. You can read more about our preservation process in our featured in Business Insider article.

Can I Design my Own Eternity® Rose Arrangement?

Yes! We have an extensive color palette of roses for you to choose from, as well as a variety of different designs and arrangement patterns. Our Parisian-style keepsake boxes come in many different colors and material as well, allowing you to completely customize your own arrangement. Whether you prefer a faux-suede, velvet, leather box, or a clear acrylic case, you’ll find something to suit your individual style. Additionally, if you need assistance, our team can help you create your own ideal and impeccable arrangement.

Can I Take the Flowers Out of the Box?

No. For optimal appearance of the roses, customers cannot take the roses out of the box. They are happy in there and meant to stay inside for the entire lifespan of the arrangement. During the creation of each custom rose arrangement, the roses are meticulously placed within the box. Removing the roses will damage them and ruin the arrangement.

How Do I Care for My Eternity® Roses?

It’s easy! Unlike normal roses which may require constant watering, a change of vases, and grooming of loose, wilted petals, our roses maintain their freshness and longevity for up to year without tedious and time-consuming maintenance.

Simply keep the roses away from direct sunlight and within normal room temperature, and your stylish arrangement will retain its elegance and grace for an entire year.

Can I Schedule an Eternity® Rose Delivery for a Specific Time and Date?

You can choose the exact date you wish for your arrangement to be delivered during the ordering process. Orders within NYC, parts of Upstate NY, North Jersey and Los Angeles can be handled by our courier service for same day deliveries.

The specific time of delivery is highly dependent on the courier and what the most optimal route for an area might be. As such, we are unable to guarantee a specific delivery time.

Specific delivery dates are unavailable for international orders and for the Le Petite and Le Mini arrangements.

Do You Ship Overseas?

We ship nationwide and to more than 50 international countries! For more information on how and where we ship, view our shipping policy.

 

DOMESTIC DELIVERY INFORMATION

- Eternity DE Venus Arrangements ship nationwide and to select countries worldwide.
- Same-day delivery is not always available. Customers must have verbal confirmation.
- Domestic delivery is guaranteed for the date specified at checkout provided there is not an issue with the shipping courier.

RETURN POLICY

Unfortunately, Venus ET Fleur® does not accept returns. If you would like to cancel an order, please make sure to contact us 24 hours or less after you place the order. Please contact us at info@venusetfleur.com with any questions, comments, or concerns, and a team member will do everything possible to assist you. If you do not contact us within 24 hours of placing an order, your order cannot be cancelled. Additionally, notwithstanding the foregoing, if your order is already in the process of being created, it cannot be cancelled for any reason whatsoever. Note that a same day order cannot be cancelled under any circumstances.

Do Eternity® Roses Really Last a Year?

Yes! With proper care, these delicate roses maintain their beautiful appearance for up to a year.

How Do Eternity® Roses Last a Year?

To ensure long-lasting roses that provide aesthetic appeal for months on end, we use a proprietary solution and color pigmentation process to keep the freshness of the roses and then instill them with a wide array of lovely colors. You can read more about our preservation process in our featured in Business Insider article.

Customer Service

info@venusetfleur.com

800-808-9830

Monday-Friday
9am-6pm EST
Saturday - Sunday
9am-5pm EST