Terms of Sale and Website Terms of Use

Effective Date: Jul 8, 2026

These Terms of Sale and Website Terms of Use are entered into by and between you and Venus et Fleur, LLC and its affiliates and related entities, as applicable (“Venus,” “Venus et Fleur,” “we,” “us,” or “our”).

These Terms apply to your access to and use of our website, boutiques, products, services, ordering platforms, customer service channels, promotions, and other Venus experiences that link to or reference these Terms. By using our website, placing an order, creating an account, entering a promotion, submitting content, communicating with us, or otherwise interacting with Venus, you agree to these Terms. If you do not agree to these Terms, you should not use the website or place an order.

1. Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, to place an order or otherwise enter into a binding transaction with Venus. By placing an order, you represent that you have legal authority to use the payment method provided and to enter into the transaction.

2. Privacy

Venus’s collection, use, disclosure, retention, and protection of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference.

By using the website, placing an order, entering a promotion, opting into communications, submitting information, or otherwise interacting with Venus, you acknowledge that Venus will process information as described in the Privacy Policy.

Nothing in these Terms limits any non-waivable rights you may have under applicable privacy, consumer-protection, data-security, or similar laws.

3. Orders

All orders are subject to acceptance by Venus. Your receipt of an order confirmation does not guarantee acceptance of your order or availability of any product. Venus reserves the right to accept, reject, cancel, limit, or modify any order at any time, including because of product availability, delivery restrictions, suspected fraud, payment issues, incorrect information, pricing or typographical errors, inventory issues, legal compliance, abusive purchasing behavior, suspected resale, or other business reasons.

Venus may require additional verification or information before accepting or fulfilling an order. If an order is canceled after payment has been collected, Venus will issue any refund required by law or by these Terms.

4. Product Availability and Substitutions

Venus products are floral, preserved floral, decorative, personalized, seasonal, and/or limited-availability products. Product availability may vary by location, season, inventory, delivery destination, boutique availability, and other factors.

Because many Venus products involve natural or preserved florals, colors, sizes, textures, shapes, and appearances may vary. Product images are provided for general reference and may not exactly match the product delivered.

Venus reserves the right to make reasonable substitutions where necessary due to floral availability, inventory constraints, shipping conditions, customs restrictions, or other operational needs, provided that any substitution is of comparable or greater value where commercially reasonable.

5. Pricing and Promotions

Prices are listed in U.S. Dollars unless otherwise stated. Prices, promotions, discounts, availability, shipping charges, taxes, and fees may change at any time without notice.

Venus reserves the right to correct pricing, typographical, promotional, technical, or system errors. If a product is listed at an incorrect price or with incorrect information, Venus may cancel or refuse the order before fulfillment and issue any applicable refund.

Promotional codes, discounts, credits, and offers are subject to their stated terms. Unless expressly stated otherwise, offers may not be combined, transferred, redeemed for cash, applied retroactively, or used after expiration. Venus may modify or discontinue promotions at any time.

6. Payment

Payment must be made using an accepted payment method at the time of order unless Venus agrees in writing to different payment terms.

You represent that all payment information you provide is accurate and that you are authorized to use the payment method. Venus and its payment processors may authorize, capture, verify, or decline payments in accordance with applicable payment rules and fraud-prevention practices.

If any payment is declined, reversed, charged back, disputed, withdrawn, or otherwise not received, Venus may suspend or cancel the order, seek payment of the full amount owed, recover reasonable costs and fees, and pursue any other rights available under law.

For corporate or bulk orders, Venus may agree to separate written payment terms. Those terms will control if they conflict with these Terms.

7. Taxes, Duties, Customs, and International Orders

You are responsible for all applicable taxes, duties, tariffs, customs charges, brokerage fees, import charges, and similar amounts associated with your order, except where Venus expressly states otherwise.

International orders may be subject to customs review, delays, import restrictions, destination-country rules, or additional charges. Venus is not responsible for delays, holds, seizures, taxes, duties, or restrictions imposed by customs authorities or foreign regulators.

Venus reserves the right to decline or cancel orders to locations where delivery is unavailable, impractical, restricted, or prohibited.

8. Delivery and Shipping

Venus will use commercially reasonable efforts to arrange delivery or shipment according to the available options selected at checkout. Delivery dates and times are estimates unless expressly stated otherwise in writing.

Venus is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses, recipient unavailability, building access restrictions, carrier delays, weather, customs, force majeure events, theft after confirmed delivery, refusal of delivery, local delivery restrictions, or circumstances outside Venus’s reasonable control.

You are responsible for providing accurate delivery information. For gifts, you are responsible for ensuring the recipient’s address and contact information are accurate and that delivery can be made to the specified location.

Where proof of delivery, carrier confirmation, delivery photo, concierge/building receipt, or similar confirmation is available, the order may be deemed delivered. Venus may, in its discretion, assist with carrier claims or delivery issues, but Venus is not responsible for events outside its reasonable control.

9. Cancellations and Refunds

Because Venus products are floral, preserved floral, personalized, custom, limited-availability, perishable, seasonal, or prepared for specific orders, all sales are final unless otherwise required by law or expressly approved by Venus in writing.

Orders may not be canceled or changed once processing, production, personalization, preparation, or fulfillment has begun. Venus often begins processing orders shortly after submission.

If you wish to request a change or cancellation, you must contact Venus customer service as soon as possible. Venus may approve or deny the request in its sole discretion. Any approved change or cancellation may be subject to costs, charges, and expenses already incurred.

Nothing in this section limits any refund, replacement, or remedy required by applicable law. If Venus determines that an order was not delivered due to Venus’s error, was materially damaged before delivery, or was materially incorrect due to Venus’s error, Venus may provide a replacement, credit, refund, or other resolution in its discretion or as required by law.

10. Care, Handling, and Product Conditions

You are responsible for reviewing and following all care instructions provided with Venus products or made available on the website.

Venus is not responsible for damage, deterioration, discoloration, fading, breakage, misuse, mishandling, exposure to heat, sunlight, humidity, water, chemicals, improper storage, improper cleaning, or failure to follow care instructions after delivery.

Preserved floral products are not intended to be watered. Product lifespan and appearance may vary depending on environment, handling, storage, and other conditions.

11. Corporate, Bulk, Custom, and Event Orders

Corporate, bulk, custom, event, personalized, branded, or special orders may be subject to additional written terms, quotes, invoices, proofs, approvals, production timelines, deposits, payment terms, cancellation terms, intellectual-property requirements, and delivery terms.

Quotes are valid only for the period stated in the quote. If no period is stated, quotes expire after thirty days.

Venus may require written approval of proofs, designs, logos, messages, materials, specifications, quantities, and delivery details before production. Once approved, custom orders may not be changed or canceled except with Venus’s written approval.

12. Customer-Submitted Materials

If you submit, upload, provide, or approve any image, logo, name, likeness, artwork, design, text, message, photograph, trademark, service mark, copyrighted work, personalization material, corporate material, or other content for use in a Venus product or service, you represent and warrant that you have all rights, licenses, permissions, consents, and authority necessary for Venus to use that material as contemplated.

You are solely responsible for the materials you submit and for ensuring that they do not infringe, misappropriate, or violate any copyright, trademark, design right, privacy right, publicity right, moral right, contractual right, or other right of any person or entity.

You grant Venus a worldwide, nonexclusive, royalty-free license to use, reproduce, modify, adapt, print, display, create derivative works from, and otherwise process submitted materials as necessary or useful to fulfill your order, create proofs, produce products, provide customer service, prevent fraud, maintain business records, enforce rights, and operate our business.

Unless you instruct us in writing not to do so, and except where restricted by law or by written agreement, Venus may photograph, display, or use images of completed products, including customized or branded products, for portfolio, marketing, social media, website, advertising, press, and promotional purposes. Venus will use commercially reasonable judgment with respect to sensitive personal images, private messages, minors, or confidential corporate materials.

Venus may refuse, remove, reject, or decline to use any submitted materials for any reason, including if Venus believes the materials may be unlawful, infringing, offensive, misleading, inappropriate, harmful, defamatory, obscene, abusive, discriminatory, violent, threatening, or inconsistent with Venus’s brand standards.

You agree to indemnify, defend, and hold harmless Venus and its affiliates, officers, directors, employees, contractors, agents, vendors, and partners from and against any claims, damages, liabilities, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to submitted materials, your breach of this section, or Venus’s use of submitted materials as authorized by you.

13. Feedback and Ideas

If you submit comments, feedback, suggestions, ideas, concepts, improvements, product ideas, designs, proposals, or similar materials to Venus, you agree that Venus may use them without restriction or compensation.

To the fullest extent permitted by law, you assign to Venus all rights, title, and interest in feedback and ideas submitted to Venus. To the extent an assignment is not effective, you grant Venus a perpetual, irrevocable, worldwide, royalty-free, transferable, sublicensable license to use, reproduce, modify, develop, commercialize, and otherwise exploit such feedback and ideas for any purpose.

Do not submit confidential information, proprietary ideas, or original creative materials unless you are willing for Venus to use them without restriction.

14. Venus Intellectual Property

The website and all Venus content, products, designs, photographs, text, graphics, logos, trademarks, service marks, trade dress, videos, software, interfaces, arrangements, product names, packaging, artwork, and other materials are owned by or licensed to Venus and are protected by copyright, trademark, trade dress, and other intellectual-property laws.

You may use the website and Venus content only for personal, non-commercial purposes or for legitimate transactions with Venus. You may not copy, reproduce, distribute, display, modify, create derivative works from, sell, resell, scrape, crawl, reverse engineer, exploit, or use Venus content or intellectual property without Venus’s prior written consent.

No rights are granted except as expressly stated in these Terms.

15. Prohibited Conduct

You may not use the website or Venus services for unlawful, fraudulent, abusive, harmful, infringing, misleading, or unauthorized purposes.

You may not interfere with website operation, attempt unauthorized access, use bots or automated tools, scrape content, submit malicious code, bypass security measures, impersonate another person, misuse promotions, engage in fraudulent chargebacks, violate third-party rights, or use Venus products, services, or content in a manner that harms Venus, customers, recipients, vendors, or others.

Venus may suspend or terminate access, cancel orders, refuse service, or take other action where Venus believes these Terms have been violated.

16. Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You must provide accurate information and promptly update it as needed.

Venus may suspend, restrict, or terminate accounts for suspected fraud, abuse, unauthorized access, security concerns, violation of these Terms, or other legitimate business reasons.

17. Communications

By providing contact information, you agree that Venus may contact you regarding orders, deliveries, customer service, account activity, security, legal notices, promotions, and other matters as described in these Terms and the Privacy Policy.

Marketing email and SMS communications are subject to the applicable consent and opt-out language in the Privacy Policy and any separate SMS Terms.

18. Promotions, Sweepstakes, and Giveaways

Promotions, sweepstakes, contests, giveaways, and similar campaigns are subject to separate official rules or additional terms. If there is a conflict between these Terms and the official rules for a promotion, the official rules control for that promotion.

Unless expressly stated otherwise, promotions are void where prohibited, may be modified or canceled where necessary, and are subject to eligibility, entry, prize, tax, verification, publicity, and compliance requirements.

19. Third-Party Services

The website may include links to or integrations with third-party websites, platforms, payment processors, delivery providers, social media platforms, analytics providers, or other services.

Venus is not responsible for third-party websites, services, policies, content, practices, errors, delays, outages, or acts. Your use of third-party services may be subject to their own terms and privacy policies.

20. No Warranties

To the fullest extent permitted by law, Venus products, services, website, and content are provided “as is” and “as available.”

Venus disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, and any warranty arising from course of dealing or usage of trade.

Some jurisdictions do not allow limitations on implied warranties, so some limitations may not apply to you.

21. Limitation of Liability

To the fullest extent permitted by law, Venus and its affiliates, officers, directors, employees, contractors, agents, vendors, and partners will not be liable for indirect, incidental, consequential, special, exemplary, punitive, or similar damages, including lost profits, lost revenue, lost data, loss of goodwill, business interruption, emotional distress, or reputational harm, arising out of or related to these Terms, the website, products, services, delivery, delays, or your interactions with Venus.

To the fullest extent permitted by law, Venus’s total liability for any claim arising out of or related to an order will not exceed the amount paid by you for the specific product or service giving rise to the claim.

Nothing in these Terms limits liability that cannot be limited under applicable law.

22. Indemnification

You agree to indemnify, defend, and hold harmless Venus and its affiliates, officers, directors, employees, contractors, agents, vendors, and partners from and against any claims, liabilities, damages, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to your breach of these Terms, misuse of the website, violation of law, violation of third-party rights, submitted materials, fraudulent conduct, chargebacks, or unauthorized use of Venus products, services, or intellectual property.

23. Force Majeure

Venus will not be liable for delay or failure to perform caused by events beyond its reasonable control, including acts of God, weather, natural disasters, fire, flood, pandemic, epidemic, labor disputes, supply-chain disruptions, carrier delays, customs delays, government action, war, terrorism, civil unrest, power outage, internet or telecommunications failure, cyberattack, vendor failure, or other events beyond Venus’s reasonable control.

24. Governing Law

These Terms and any dispute or claim arising out of or related to these Terms, the website, products, services, orders, or interactions with Venus are governed by the laws of the State of New Jersey, without regard to conflict-of-law principles.

25. Arbitration; Class Action Waiver

Please read this section carefully. It affects your legal rights.

Except for claims that may be brought in small claims court and claims for injunctive or equitable relief related to intellectual property, unauthorized use, security, confidentiality, or misuse of Venus products or services, any dispute, claim, or controversy arising out of or related to these Terms, the website, products, services, orders, communications, or interactions with Venus will be resolved by binding arbitration administered by JAMS under its applicable consumer arbitration rules.

The arbitration will take place in Bergen County, New Jersey, unless applicable law requires another location or permits remote proceedings. The arbitration will be conducted in English by a single arbitrator.

You and Venus agree that each may bring claims only in an individual capacity and not as a plaintiff or class member in any purported class, collective, consolidated, private attorney general, or representative proceeding. The arbitrator may not consolidate claims or preside over any form of class or representative proceeding unless required by law.

If the class-action waiver is found unenforceable as to a particular claim, that claim must proceed in court and not in arbitration, unless otherwise required by law.

26. Changes to These Terms

Venus may update these Terms from time to time. The updated Terms will be posted on the website with a revised effective date. Continued use of the website or placement of orders after updated Terms are posted constitutes acceptance of the updated Terms, except where additional notice or consent is required by law.

27. Severability

If any provision of these Terms is found unenforceable or invalid, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

28. Assignment

You may not assign or transfer your rights or obligations under these Terms without Venus’s prior written consent. Venus may assign or transfer these Terms, in whole or in part, in connection with a merger, acquisition, reorganization, financing, sale of assets, corporate transaction, operation of law, or transfer of business operations.

29. Accessibility

Venus is committed to making its website, digital services, boutiques, products, and customer experiences accessible to customers, gift recipients, and visitors with disabilities. Venus seeks to maintain its website and digital content in a manner consistent with applicable accessibility laws and recognized accessibility standards, including the Web Content Accessibility Guidelines, as reasonably applicable to Venus’s business.

If you experience difficulty accessing any portion of the website, placing an order, obtaining product information, using any feature, or communicating with Venus, please contact us at email below. Please include the nature of the accessibility issue, the web page or feature involved, your preferred contact information, and the format in which you would like to receive the information. Venus will use commercially reasonable efforts to respond and provide the requested information or assistance through an accessible communication method.

Venus does not control all third-party platforms, plug-ins, payment processors, delivery platforms, social media services, or other third-party technologies that may be linked to or integrated with the website, but Venus expects its vendors and service providers to support accessible customer experiences where applicable.

30. No Waiver

Venus’s failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision. Any waiver must be in writing and signed by Venus.

31. Entire Agreement

These Terms, together with the Privacy Policy, SMS Terms, Cookie Notice, Promotion Rules, and any additional terms provided constitute the entire agreement between you and Venus regarding the subject matter addressed in those documents.

32. Contact Us

Venus et Fleur, LLC
Email: info@venusetfleur.com

Privacy Policy

Effective Date: July 8, 2026

Venus et Fleur values the trust placed in us by our customers, gift recipients, website visitors, and brand partners. This Privacy Policy explains how Venus et Fleur LLC. and its affiliates and related entities collect, use, disclose, retain, and protect information in connection with our websites, boutiques, products, services, events, marketing, customer support, and other business operations.

This Privacy Policy applies when you visit our website, place an order, receive a gift, interact with our customer service team, sign up for marketing communications, enter a promotion, visit one of our boutiques or events, or otherwise interact with Venus et Fleur.

For purposes of this Privacy Policy, “personal information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked to an individual, household, or device, as defined under applicable law.

1. Information We Collect

We collect information that you provide directly to us, information collected automatically when you interact with our website or digital services, and information we receive from service providers, business partners, and other lawful sources.

Information you provide may include your name, email address, billing address, shipping or delivery address, telephone number, payment-related information, order details, gift recipient information, gift messages, account information, customer service communications, promotion entries, survey responses, boutique or event information, and any other information you choose to provide.

If you place an order for another person, such as a gift recipient, you are responsible for providing accurate information and for ensuring that you are permitted to provide that recipient’s information to us for fulfillment, delivery, customer service, fraud prevention, legal compliance, and related business purposes.

We may collect payment information through our payment processors. Venus does not intend to store full payment-card numbers unless expressly disclosed or required for a specific transaction or service.

We may also collect information automatically, including IP address, device identifiers, browser type, operating system, pages viewed, referring pages, search terms, cart activity, approximate location, interactions with emails or advertisements, cookie identifiers, analytics data, and other usage information.

2. How We Use Information

Venus uses personal information for lawful business purposes, including to process and fulfill orders, arrange delivery, communicate with customers and recipients, provide customer support, process payments, manage accounts, prevent fraud and abuse, improve our products and services, personalize customer experiences, operate our website, analyze business performance, manage boutiques and events, conduct promotions, send marketing communications where permitted, comply with law, enforce our rights, and protect the security and integrity of our business.

Venus may also use information for internal business operations, analytics, product development, merchandising, inventory planning, logistics improvement, customer experience improvement, technology development, security, fraud prevention, vendor management, and similar legitimate business purposes.

Where permitted by law, Venus may use automated tools, analytics tools, and artificial-intelligence-assisted technologies to support customer service, website functionality, fraud prevention, business analytics, product improvement, operational improvement, and internal decision support. Venus does not use such tools to make decisions that would have a legal or similarly significant effect on customers without providing rights required by applicable law.

3. De-Identified, Aggregated, Anonymized, and Synthetic Information

Venus may create, use, disclose, license, sell, or otherwise process de-identified, aggregated, anonymized, or synthetic information that does not identify and cannot reasonably be used to identify a particular customer, sender, recipient, household, device, employee, contractor, or other individual.

Venus may use such non-identifying information for any lawful business purpose, including analytics, product and service improvement, operational improvement, technology development, artificial-intelligence-assisted tools, internal research, security, fraud prevention, vendor management, benchmarking, and commercial partnerships.

Where Venus maintains information as de-identified information, Venus will not attempt to reidentify that information except as permitted by law, including to test whether de-identification processes are effective. Venus will also require recipients of de-identified information to maintain and use it only in de-identified form where required by applicable law.

Nothing in this Privacy Policy is intended to limit Venus’s ability to use information that is not personal information under applicable law.

4. How We Disclose Information

Venus may disclose personal information to service providers, vendors, contractors, payment processors, shipping and delivery providers, technology providers, customer service providers, marketing and analytics providers, fraud-prevention providers, professional advisors, insurers, auditors, legal counsel, regulators, law enforcement, and other parties where necessary for the purposes described in this Privacy Policy.

Venus may disclose personal information to process and fulfill orders, arrange delivery, provide requested services, process payments, operate our website, communicate with customers or recipients, provide customer support, prevent fraud, protect security, comply with law, enforce agreements, resolve disputes, or protect the rights, safety, and property of Venus, our customers, recipients, employees, partners, and others.

Venus does not disclose customer names, sender names, recipient names, delivery addresses, phone numbers, payment details, gift messages, or identifiable order-level information to unaffiliated third parties for their independent marketing or unrelated commercial use, except as described in this Privacy Policy, as necessary to fulfill orders or provide requested services, as required by law, as part of fraud prevention or security, with your direction or consent, or in connection with a corporate transaction.

Venus may disclose information in connection with a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, joint venture, assignment, transfer, or other business transaction involving all or part of our business.

5. Service Providers and Business Partners

Venus uses service providers and business partners to operate our business. These parties may process personal information on our behalf or, in some circumstances, for their own legally permitted purposes.

Service providers may include payment processors, shipping carriers, logistics providers, website hosting providers, email and SMS providers, analytics providers, customer service platforms, fraud-prevention vendors, advertising partners, cloud-storage providers, data-security providers, professional advisors, and similar parties.

Where required by law, Venus enters into appropriate contractual terms with service providers and contractors that restrict their use of personal information and require them to protect it.

6. Marketing Communications

Venus may send marketing emails, promotional offers, product announcements, event invitations, and similar communications where permitted by law. You may unsubscribe from marketing emails by using the unsubscribe link in the email or by contacting us.

If you opt out of marketing emails, we may still send transactional or service-related communications, such as order confirmations, delivery updates, customer service responses, security notices, legal notices, or other non-marketing communications.

7. SMS/Text Messages

If you provide your mobile number and opt in to receive text messages, you consent to receive recurring automated and non-automated text messages from Venus, including transactional messages, abandoned-cart reminders, promotional messages, and personalized marketing messages, depending on the consent you provide.

Consent to receive marketing text messages is not a condition of purchase. Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP to any Venus text message. You may request help by replying HELP or contacting Venus customer service.

Venus may send transactional or service-related text messages where permitted by law, such as delivery updates, order communications, or customer service responses.

8. Cookies, Analytics, and Advertising Technologies

Venus and its service providers may use cookies, pixels, tags, SDKs, local storage, and similar technologies to operate the website, remember preferences, measure performance, analyze traffic, personalize content, prevent fraud, support advertising, and understand customer interactions.

You may be able to manage cookie preferences through your browser settings, device settings, cookie banner, or other tools we make available. Some features of the website may not function properly if cookies are disabled.

Where required by law, Venus will provide additional choices regarding cookies, targeted advertising, sale or sharing of personal information, or similar tracking technologies.

9. State Privacy Rights

Depending on where you live, you may have rights under applicable state privacy laws. These rights may include the right to know or access personal information, correct inaccurate information, delete personal information, obtain a copy of personal information, opt out of certain sales or sharing of personal information, opt out of targeted advertising, restrict certain uses of sensitive personal information, or appeal a decision regarding your request.

Venus will honor applicable privacy rights as required by law. These rights are not absolute and may be subject to exceptions, including where information is needed to complete a transaction, provide requested services, detect fraud, protect security, comply with law, exercise legal rights, or maintain records required for legitimate business purposes.

To exercise privacy rights, you may contact us at email below. Venus may need to verify your identity before processing a request. Authorized agents may submit requests where permitted by law, subject to verification and proof of authority.

10. California Privacy Notice

For California residents, Venus provides the following additional information.

Venus may collect the following categories of personal information: identifiers; customer records information; commercial information; internet or electronic network activity; approximate geolocation; audio, electronic, or similar information from customer service communications where applicable; inferences; and other information you provide to us.

Venus may use these categories for the purposes described in this Privacy Policy, including order fulfillment, delivery, payment processing, customer service, marketing, analytics, website operations, fraud prevention, security, legal compliance, and business operations.

Venus may disclose these categories to service providers, contractors, payment processors, shipping and delivery providers, technology vendors, analytics providers, marketing providers, professional advisors, legal authorities, and parties involved in business transactions.

Venus does not knowingly sell or share personal information of consumers under 16 years of age.

Where applicable, California residents may request access, correction, deletion, portability, opt-out of sale or sharing, and limitation of certain uses of sensitive personal information. Venus will not discriminate against you for exercising privacy rights.

11. International Users

Venus sells and provides products and services to customers in multiple jurisdictions. If you interact with Venus from outside the United States, your information may be processed in the United States and other countries where Venus, its affiliates, service providers, or partners operate.

Where required by applicable law, Venus will rely on an appropriate legal basis for processing personal information, which may include performance of a contract, legitimate interests, consent, legal obligation, or other lawful basis.

International users may have rights to access, correct, delete, restrict, object to processing, withdraw consent, request portability, or lodge a complaint with a supervisory authority, depending on applicable law. Venus will honor such rights where required.

12. Data Retention

Venus retains personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to fulfill orders, provide customer service, maintain business records, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, manage tax/accounting obligations, and support legitimate business operations.

Retention periods vary depending on the type of information, the purpose for which it is used, legal requirements, and business needs.

13. Security

Venus uses reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission, storage, or processing is completely secure. Venus cannot guarantee absolute security.

Customers are responsible for maintaining the confidentiality of account credentials and for promptly notifying Venus of any suspected unauthorized account activity.

14. Children’s Privacy

Venus’s website and services are not directed to children under 13, and Venus does not knowingly collect personal information from children under 13. If Venus learns that it has collected personal information from a child under 13 without required consent, it will take appropriate steps to delete the information.

15. Third-Party Websites and Platforms

The Venus website may link to third-party websites, platforms, social media services, payment providers, delivery providers, or other services. Venus is not responsible for the privacy practices, content, or terms of third-party services. Your interactions with those services are governed by their own policies.

16. Changes to This Privacy Policy

Venus may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised effective date. Where required by law, Venus will provide additional notice or obtain consent for material changes.

17. Contact Us

For questions or requests regarding this Privacy Policy or Venus’s privacy practices, please contact:

Venus et Fleur LLC
Email: info@venusetfleur.com

Promotions, Sweepstakes, Contests, and Giveaways – Official Rules

Effective Date: July 8, 2026

These Official Rules apply to any Venus et Fleur, LLC promotion, sweepstakes, contest, giveaway, prize drawing, or similar campaign that links to or references these Official Rules, unless separate official rules are provided for a specific promotion.

No purchase is necessary to enter or win. A purchase will not increase your chances of winning.

1. Sponsor

The sponsor of the promotion is Venus et Fleur, LLC (“Sponsor,” “Venus,” “we,” “us,” or “our”).

This promotion is not sponsored, endorsed, administered by, or associated with Instagram, TikTok, Facebook, Meta, X, Pinterest, YouTube, or any other social media platform, unless expressly stated otherwise. By participating, you release all such platforms from any claim or liability arising out of or related to the promotion.

2. Eligibility

Unless otherwise stated in the promotion materials, the promotion is open only to legal residents of the United States who are at least eighteen years old or the age of majority in their state of residence at the time of entry.

Employees, officers, directors, contractors, agents, and representatives of Venus, its affiliates, advertising and promotion agencies, prize suppliers, and immediate family members or household members of such persons are not eligible to enter or win.

The promotion is void where prohibited or restricted by law. Venus reserves the right to verify eligibility and to disqualify any entrant who does not meet the eligibility requirements.

3. Promotion Period

The promotion begins and ends on the dates and times stated in the applicable promotion materials. All times are Eastern Time unless otherwise stated.

Entries received before or after the promotion period will not be eligible. Venus’s computer or designated system will be the official timekeeping device.

4. How to Enter

To enter, follow the entry instructions stated in the applicable promotion materials. Entry methods may include completing an online form, scanning a QR code, submitting contact information, following a Venus social media account, commenting on a post, signing up for email, or another method stated in the promotion materials.

Unless otherwise stated, there is a limit of one entry per person, email address, mobile number, social media account, or household during the promotion period.

Use of automated entry methods, bots, scripts, macros, multiple accounts, false identities, or other fraudulent or abusive methods is prohibited and may result in disqualification.

Incomplete, illegible, corrupted, late, misdirected, fraudulent, or noncompliant entries may be disqualified.

5. Alternative Method of Entry

If a promotion allows entry through purchase, marketing opt-in, social media action, or similar commercial activity, Venus will provide a free alternative method of entry where required by law. Alternative entries must be received during the promotion period and must include all required information to be eligible.

6. Marketing Communications

If the promotion entry form asks you to opt in to email or SMS marketing, your consent to marketing communications is not required to enter or win unless the promotion materials clearly state a lawful, non-sweepstakes promotional structure where such consent is permitted.

If you choose to opt in, you consent to receive communications as described at the point of collection, in Venus’s Privacy Policy, and in Venus’s SMS Terms. You may unsubscribe from marketing emails or reply STOP to text messages at any time.

Transactional or promotion-related communications may still be sent as necessary to administer the promotion, notify potential winners, verify eligibility, or deliver prizes.

7. Winner Selection

Unless otherwise stated, winners will be selected by random drawing from all eligible entries received during the promotion period. For contests involving skill, judging criteria will be stated in the promotion materials. Decisions of Venus and/or the judges are final and binding.

8. Winner Notification and Verification

Potential winners will be notified by email, phone, SMS, direct message, or other contact method provided during entry or stated in the promotion materials.

A potential winner may be required to respond within the time stated in the notification. If no time is stated, the potential winner must respond within forty-eight hours.

Before being confirmed as a winner, a potential winner may be required to complete and return eligibility documents, tax forms, publicity releases, liability releases, prize acceptance forms, or other documentation reasonably requested by Venus.

If a potential winner cannot be contacted, fails to respond on time, fails to provide required documentation, is ineligible, declines the prize, or violates these Official Rules, the potential winner may be disqualified and an alternate winner may be selected.

9. Prize

The prize will be described in the applicable promotion materials. The approximate retail value of the prize will be stated where required.

Prizes are non-transferable, non-refundable, and may not be redeemed for cash unless Venus states otherwise in writing. Venus reserves the right to substitute a prize with another prize of equal or greater value if the advertised prize becomes unavailable or impractical to provide.

Prize images are for illustrative purposes only and may not exactly reflect the final prize. Floral products, preserved arrangements, colors, packaging, sizes, and product details may vary based on availability, seasonality, shipping restrictions, or operational needs.

Venus is not responsible for prize delays, shipping delays, customs delays, delivery restrictions, recipient unavailability, incorrect addresses, theft after delivery, or circumstances outside Venus’s reasonable control.

10. Taxes and Costs

Winners are solely responsible for all federal, state, local, foreign, and other taxes, duties, customs charges, fees, and costs associated with accepting or using a prize, unless Venus expressly states otherwise.

Venus may issue tax forms where required by law. A winner may be required to provide a valid taxpayer identification number or other tax information before receiving a prize.

11. Publicity Rights

Except where prohibited by law, by accepting a prize, a winner grants Venus and its affiliates, licensees, successors, assigns, advertising agencies, and promotional partners the right to use the winner’s name, city, state, likeness, image, voice, social media handle, submitted content, prize information, and statements about the promotion for advertising, publicity, promotional, social media, website, press, and other lawful commercial purposes, without additional compensation, notice, or approval.

12. Submitted Content

If a promotion requires or permits submission of photos, videos, comments, captions, messages, designs, stories, testimonials, or other content, you represent and warrant that you own or have all necessary rights to submit the content and to grant Venus the rights described in these Official Rules.

Submitted content must not infringe, misappropriate, or violate any copyright, trademark, privacy right, publicity right, contractual right, or other right of any person or entity. Submitted content must not be unlawful, defamatory, obscene, offensive, threatening, abusive, discriminatory, misleading, harmful, or inconsistent with Venus’s brand standards.

You grant Venus a worldwide, royalty-free, irrevocable, transferable, sublicensable license to use, reproduce, display, publish, distribute, edit, adapt, create derivative works from, and otherwise exploit submitted content for purposes of administering, advertising, promoting, and publicizing the promotion and Venus’s products, services, and brand.

Venus may remove, reject, or disqualify submitted content for any reason.

13. General Conditions

By participating, entrants agree to be bound by these Official Rules, the applicable promotion materials, Venus’s Terms of Sale and Website Terms of Use, Venus’s Privacy Policy, and the decisions of Venus, which are final and binding.

Venus reserves the right to cancel, suspend, extend, or modify the promotion if fraud, technical failures, platform issues, security incidents, legal restrictions, supply issues, force majeure events, or any other factor impairs the integrity, administration, fairness, or lawful operation of the promotion.

Venus reserves the right to disqualify any entrant who tampers with the entry process, violates these Official Rules, acts in an unsportsmanlike or disruptive manner, attempts to defraud Venus, uses automated entry methods, submits false information, or otherwise abuses the promotion.

14. Release and Limitation of Liability

By participating, entrants release and hold harmless Venus, its affiliates, social media platforms, advertising and promotion agencies, prize suppliers, service providers, officers, directors, employees, contractors, agents, and representatives from and against any claims, liabilities, losses, damages, costs, or expenses arising out of or related to participation in the promotion, acceptance or use of any prize, technical failures, lost or delayed entries, unauthorized intervention, printing or typographical errors, or any other promotion-related matter.

Nothing in these Official Rules limits liability that cannot be limited under applicable law.

15. Privacy

Information collected in connection with a promotion will be used as described in Venus’s Privacy Policy and any disclosures provided at the time of entry.

Venus may use personal information to administer the promotion, verify eligibility, contact entrants, select and notify winners, deliver prizes, comply with law, prevent fraud, and send marketing communications where permitted and consented to.

16. Disputes

Except where prohibited by law, disputes arising out of or related to a promotion are governed by the laws of the State of New Jersey, without regard to conflict-of-law principles, and are subject to the dispute-resolution provisions in Venus’s Terms of Sale and Website Terms of Use.

17. Winners List

Where required by law, you may request the name of the winner by sending a written request to:

Venus et Fleur, LLC
Email: info@venusetfleur.com